Station9 Wellness > Shipping & Fulfillment

Shipping Policy

At Station9 Wellness, transparency matters. Below is everything you need to know about how our products are fulfilled, shipped, and handled.

Fulfillment & Logistics

All Station9 Wellness products are fulfilled and shipped directly by our manufacturing and logistics partner, Supliful. This allows us to ensure product quality, compliance, and efficient delivery.

Once your order is placed, it is processed, packaged, and shipped directly from Supliful’s facilities.

Shipping Carrier

Our primary shipping carrier is USPS (United States Postal Service).

• Tracking information will be provided once your order has shipped.

Please note:

• Shipping timelines may vary based on location, carrier volume, or seasonal demand

• We do not control USPS transit times once a package is in their possession

Shipping Locations

We currently ship within the United States.

If international shipping becomes available in the future, it will be clearly noted at checkout.

Damaged, Incorrect, or Missing Items

If you receive:

• A damaged product

• The wrong product

• An incomplete order

Please contact Barters directly, and our team will review your claim. 

Support Contact:

Barters Group LLC

8401 Mayland Dr.

Richmond, VA

23294

hello@bartersgroup.com

When submitting a claim, please include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging (if applicable)

• Claims are reviewed on a case-by-case basis to ensure fairness and accuracy.

Important Notes:

• Station9 Wellness does not personally handle or store inventory

• All backend fulfillment, packaging, and shipping logistics are managed by Supliful

• Barters oversees customer experience, brand accountability, and issue resolution

Station9 Wellness > Shipping & Fulfillment

*Station9 Wellness & Coffee Roasters is a Tradename Owned and Operated by Barters Group LLC

The House of J is not responsible for complaints, shipping or any liabilites regarding Station9 products.

Please address all concerns to Barters Group and our contact channels.