Station9 Wellness > Returns Refunds & Exchanges

No Returns Policy

At Station9 Wellness, all products are final sale. Due to the nature of our products — supplements, coffee, skincare, and topicals — we do not accept returns or exchanges.

Exceptions: Damaged or Wrong Items

• We only accept returns if your order arrives:

• Damaged during shipping

• The wrong item was sent

If this occurs, contact us within 30 days of receiving your order at hello@bartersumbrella.com. Please include your receipt or proof of purchase. We will provide instructions and a prepaid shipping label for approved claims. Items sent without prior authorization will not be accepted.

Inspection & Reporting

Please inspect your order upon arrival. Contact us immediately if:

• Your item is defective or damaged

• You received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

• Perishable goods (food, coffee, supplements)

• Personal care items (skincare, topicals)

• Sale items and gift cards

• Hazardous or flammable materials

Refunds

Once a return is approved, we will refund your original payment method within 10 business days. It may take additional time for banks or credit card companies to process the refund.

European Union Customers

If shipping to the EU, you have a 14-day right to cancel or return your order, provided the item is unused, in its original packaging, and proof of purchase is included.

Contact

For all return questions or claims:

hello@bartersumbrella.com

Station9 Wellness > Returns Refunds & Exchanges

*Station9 Wellness & Coffee Roasters is a Tradename Owned and Operated by Barters Group LLC

The House of J is not responsible for complaints, shipping or any liabilites regarding Station9 products.

Please address all concerns to Barters Group and our contact channels.