Barters Help Desk - Shipping & Fulfillment

At Station9 Wellness, we take pride in delivering your products quickly, safely, and reliably. Our fulfillment process is designed to ensure that every order — from protein powders to mushroom coffees — arrives fresh, sealed, and ready to support your daily performance.

All Station9 orders are produced and shipped in partnership with Supliful, our trusted fulfillment and manufacturing partner, operating under Good Manufacturing Practices (GMP) in the United States.

Order Processing & Handling Timeframes

Every Station9 order is handled with care and precision.

Processing Time:

Orders are typically processed within 2–4 business days after payment confirmation.
During product launches, restocks, or holiday periods, handling times may extend slightly due to high demand.

Fulfillment:

Once processed, orders are shipped directly from Supliful’s U.S.-based facilities to ensure freshness and minimal handling.
Each shipment includes tamper-evident packaging and batch tracking information for quality assurance.

Domestic & International Shipping

Domestic (U.S.) Orders:

Station9 currently ships to all 50 U.S. states and U.S. territories.
Most domestic deliveries arrive within 3–7 business days after shipment.

International Orders:

International shipping is currently limited, but we are actively expanding to select regions.
Availability and delivery estimates vary by country and customs regulations.
Customers are responsible for any customs duties, taxes, or import fees applied by their country of residence.
We’ll update this page as new international fulfillment options become available.

Tracking & Delivery

Once your order ships, you’ll receive a confirmation email containing:

A tracking number and carrier information.
An estimated delivery window.
A link to manage delivery updates or track in real-time.

You can also track your order at any time through your Station9 account dashboard or by contacting our support team.

Please note: Delivery estimates are provided by carriers and may be affected by weather, customs, or postal delays outside our control.

Lost, Missing, or Damaged Shipments

We understand how important it is for your wellness products to arrive on time and in perfect condition. If you experience any shipping issues, our team will help resolve them promptly.

If your order is lost, delayed, or damaged:

Check your tracking information for updates or delivery confirmation.
If no update appears after 5 business days, contact hello@bartersumbrella.com with your order number.
For damaged or incorrect products, please include photos of the package and product in your email.

Our team will investigate with the carrier and either:

Reship your order at no additional cost, or
Issue a full refund depending on the situation.

All claims for lost or damaged shipments must be submitted within 7 days of the reported delivery date.

Sustainability in Fulfillment

In partnership with Supliful and Barters, Station9 aims to reduce environmental impact by:

Using on-demand manufacturing to prevent waste and overproduction.
Selecting recyclable or biodegradable packaging materials whenever possible.
Streamlining delivery routes through optimized fulfillment centers.

Every order you place supports a smarter, cleaner wellness supply chain.

Sustainability in Fulfillment

In partnership with Supliful and Barters, Station9 aims to reduce environmental impact by:

Using on-demand manufacturing to prevent waste and overproduction.
Selecting recyclable or biodegradable packaging materials whenever possible.
Streamlining delivery routes through optimized fulfillment centers.

Every order you place supports a smarter, cleaner wellness supply chain.

Contact & Support

If you have any questions about your shipment, delivery status, or tracking, please contact us directly at hello@bartersumbrella.com or through the Barters Help Desk.

We’re committed to providing clear communication and dependable service from checkout to your doorstep.

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