Station9 Wellness | Return & Refund Policy

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At Station9 Wellness, your satisfaction matters. We stand behind the quality of every supplement, coffee, and wellness product we offer. If something doesn’t meet your expectations, we’re here to make it right.

This policy outlines how returns, refunds, and exchanges are handled for all Station9 Wellness orders fulfilled through our official partners, including Supliful and Barters’ eCommerce network.

Eligibility for Returns & Refunds

We accept returns and refund requests under the following conditions:

✅ Timeframe: Requests must be submitted within 30 days of the original purchase date.

✅ Condition: Items must be unopened, unused, and in their original packaging.

✅ Proof of Purchase: A valid order confirmation or receipt is required.

Once approved, refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your financial institution.

How to Initiate a Return

Submit a Request:

Email hello@bartersumbrella.com

 with your order number, product name, and reason for return.

Receive Authorization:

Our team will review your request within 2–3 business days and provide a Return Authorization (RA) number and shipping instructions.

Ship the Item:

Return the unopened product in its original packaging to the address provided in your RA email. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Refund or Replacement:

Once received and inspected, refunds or replacements are processed within 5–7 business days. You’ll receive an email confirmation once your refund has been completed.

Exchanges

If you received a defective or incorrect item, we’ll gladly send a replacement at no additional cost. Please notify us within 7 days of receiving your order so we can resolve the issue quickly.

Policy Exceptions

Certain items are not eligible for return or refund due to health and safety standards:

🚫 Opened or partially used supplements, protein powders, or consumable goods

🚫 Perishable products such as ready-to-drink beverages or single-use samples

🚫 Items purchased through third-party retailers or resale platforms

🚫 Products marked “Final Sale” at checkout

If you believe your situation qualifies for an exception (e.g., product defect or allergic reaction), please contact our support team directly — we’ll handle each case individually with care and discretion.

Damaged or Incorrect Shipments

If your package arrives damaged or with the wrong item:

Take clear photos of the product and packaging.

Email hello@bartersumbrella.com

 within 7 days of delivery.

We’ll review and ship a replacement or refund at no cost to you.

Response & Resolution Times

We value transparent, efficient service.

Initial response time: 24–48 hours (business days)

Refund processing: 5–7 business days after product inspection

Replacement delivery: 5–10 business days depending on stock and location

Our Promise

Every Station9 Wellness purchase represents our shared commitment to health, honesty, and quality. We handle every return with the same integrity that drives our brand — ensuring you always feel confident in what you buy, consume, and believe in.

If you have questions about your order, eligibility, or product condition, please reach out to our support team at hello@bartersumbrella.com